I received mail from my mortgage lender yesterday. I’m pretty sure they owe me, like, a thousand bucks, so I was very excited to open it. But what did I find inside? A promotional letter informing me that I should contact them to refinance the loan before I go and refinance with some other lender.
I sold the fucking house, you morons. You sent the letter to a different fucking address. Why did you think this was a good idea? This is nowhere near as bad as today’s Shutterfly fiasco, but it’s pretty bad. Your algorithm has some serious problems if it can’t separate the customers who sold their homes from the customers who refinanced. Yeesh.